Vetex proudly announces the birth of first product team seam seal tapes

In 2012 Vetex management team held several strategic meetings, investigating which way to tackle best all major, future challenges. This self-interrogation was visualized in a word cloud and later on translated into 50 action points! One of the most important decisions of the new strategy is breaking down the current organization and gradually replacing it by a brand new structure based on highly independent product teams.

The birth of the first product team SEAM SEAL TAPE was proudly announced in august 2012 by its Product Team Leader (PTL) Henk Descamps.

Seam seal tapes (SST) are no longer a by-product from the coating industry but a full-fletched, successfully commercialized product family. New company rules to allow more capacity for action are needed to realize the ambitious plans for the near future.

Henk Descamps (PTL): “We want to continue focusing on customer intimacy by creating a whole new service & support department. Extensive travelling and talking to all stakeholders of the confection industry showed very clearly that service-after-sales is a major key to becoming (and staying) a preferred supplier. We want to offer a full service when buying Vetex 2PLY and 3PLY tapes: starting with preparing and testing of reference samples to possible training in the Vetex lab or in the factory of the customer, to fine-tuning of the different settings in the Vetex lab or in the factory of the customer and even technical monitoring or auditing the clients’ tape department. And last but not least, troubleshooting and urgent technical intervention to avoid missing important deadlines, has already proven to be highly appreciated. Bert De Backer will replace Rik Naudt as Quality Coordinator by the end of 2012. This will allow Rik Naudts to focus on his new job as Application Support. Customer orientation at Vetex is not merely lip service, but concrete action!”

A program along the lines of the one we are undertaking in Europe, is being established for Vetex Asia Ltd. with headquarters in Guangzhou: an extra support & service department with their own lab and technical support.

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